With colder temperatures forecast the next several weeks and an increase in coronavirus cases, Ameren Illinois is suspending service disconnections for residential customers. The company urges customers experiencing pandemic-related financial challenges to take steps to save energy and continue to pay whatever they can afford to avoid falling too far behind on their energy bills.
"Even though we will not disconnect service for nonpayment, it is still important for our customers to take action to ensure that they do not accumulate debt that will be too difficult to repay," Chairman and President Richard J. Mark said. "Since the COVID-19 pandemic began, we have offered temporary relief measures, repayment plans up to two years, and more than $9 million in bill payment assistance. We continue to stress the need for customers experiencing difficulty paying their bills to call us and explore available funding resources and payment arrangements to get back on track."
In September, Ameren Illinois extended the moratorium on disconnections for customers with adverse health conditions (including a household member recovering from COVID-19), customers who are eligible for assistance from the state's Low Income Home Energy Assistance Program, and customers experiencing hardship caused by COVID-19. The disconnection moratorium now applies to all residential customers through March 31.
More information on the services and programs available to help customers is available at AmerenIllinois.com/Recovery.